Returns and Delivery
Returns and Delivery
Returns
We are aware that returns can be the bane of our customers lives, so we have simplified the process, once the following steps are followed, the returns process will be painless!
Returns Process
- Send an email to returns@tradesupply.eu
- Please include product code and reason for return
- Please confirm if you require a replacement
- Majority of the time we will not require the product back*
- Should it be required collection will be arranged for the end user
- Allow 1 week for collection, once the tracking number has been provided
- The product will be collected and returned to the warehouse
- Credit will be issued within 5 days
We understand collection can be difficult from your customer, along with the cost of collection it can make it uneconomical but provide a much better customer experience if the return is not collected and a replacement sent.
Delivery Process
- Tradesupply deliveries are facilitated by one of the UK’s most reputable couriers, DPD.
- Order received via Tradesupply webstore and EDI channels will ship up until 6pm Monday-Friday.
- Orders received via email and phone will ship up until 5:30pm Monday-Friday.
- DPD next day deliveries will take place between 8am and 6pm.
- Your shipment details will be provided via our automated system to your nominated email address at close of business each day.
- Please use this information to track and make any necessary changes to your order.
- Once your parcel has left the DPD depot, usually around 8am, your tracking will update with an estimated hour delivery slot.
- Tradesupply provide competitive delivery rates to our customers, please contact your account manager or one of our friendly customer service team for further information.
- In exceptional cases, particularly over the Christmas period, deliveries can be delayed due to traffic, weather, and high volume, we appreciate your understanding and patience during these times.
- Exceptional cases, particularly over the Christmas period, deliveries can be delayed due to traffic, weather and high volume, we appreciate your patience.
- Tradesupply offer priority delivery services (next day pre-12:00/pre-10:30/Saturday) please contact our team for further information should this be required.
- If you require support, have any questions or concerns about your order, please contact one of our friendly team at orders@tradesupply.eu.
Returns and Delivery
Returns
We understand that returns can be challenging, but we're committed to making your experience as smooth as possible. Simply complete the form below to initiate the returns process and we'll take care of the rest!
Delivery Process
- Tradesupply deliveries are facilitated by one of the UK’s most reputable couriers, DPD.
- Order received via Tradesupply webstore and EDI channels will ship up until 6pm Monday-Friday.
- Orders received via email and phone will ship up until 5:30pm Monday-Friday.
- DPD next day deliveries will take place between 8am and 6pm.
- Your shipment details will be provided via our automated system to your nominated email address at close of business each day.
- Please use this information to track and make any necessary changes to your order.
- Once your parcel has left the DPD depot, usually around 8am, your tracking will update with an estimated hour delivery slot.
- Tradesupply provide competitive delivery rates to our customers, please contact your account manager or one of our friendly customer service team for further information.
- In exceptional cases, particularly over the Christmas period, deliveries can be delayed due to traffic, weather, and high volume, we appreciate your understanding and patience during these times.
- Exceptional cases, particularly over the Christmas period, deliveries can be delayed due to traffic, weather and high volume, we appreciate your patience.
- Tradesupply offer priority delivery services (next day pre-12:00/pre-10:30/Saturday) please contact our team for further information should this be required.
- If you require support, have any questions or concerns about your order, please contact one of our friendly team at orders@tradesupply.eu.